Frequently Asked Questions

What is the "Unified Quota"?

It's a simplified system where all your minutes (one-time or subscription) live in a single balance in your account. Instead of tracking separate expiration dates for every pack, you have one "Unified Quota" and one "Deadline."

What happens if I buy multiple one-time packs?

Every time you buy a new one-time pack, your entire account quota balance—including any old minutes you haven't used yet—gets its deadline extended to 30 days from the latest purchase. You never lose older minutes (up to an account maximum of 720 min) as long as you top up before they expire.

Example 1: You bought a one-time pack and another one BEFORE the expiry date
You currently have 300 min of Unified Quota expiring on 20 Jan 2026 at 2 pm EST. You bought another 180 minutes at 11 am EST, 20 Jan 2026. Your new account total is now 480 minutes, and this expires on 19 Feb 2026 at 11 am EST.
Example 2: You bought a one-time pack and another one AFTER the expiry date
You currently have 300 min of Unified Quota expiring on 20 Jan 2026 at 2 pm EST. You bought another 180 minutes at 2:30 pm EST, 20 Jan 2026. Your new account total is now 180 minutes, and this expires on 19 Feb 2026 at 2:30 pm EST.
Example 3: You have 600 min Unified Quota and buy a one-time pack of 180 min BEFORE the expiry date
You currently have 600 min of Unified Quota expiring on 20 Jan 2026 at 2 pm EST. You bought another 180 minutes at 11 am EST, 20 Jan 2026. Your new account total is now 720 minutes, not 780 min, and this expires on 19 Feb 2026 at 11 am EST. The excess 60 min is lost.
However, we take reasonable measures to ensure you cannot buy more than 120 minutes if you already have 600 minutes to avoid losing minutes you paid for.

In case you have overpaid for the minutes, please contact support@unclassicbytes.com with the Transaction ID on your invoice, and we would be happy to add extra minutes or provide a partial refund to fix the issue.

How does subscription rollover work?

On your renewal date, we take up to 360 of your unused minutes and carry them into the next month. We then add your new 360-minute grant. For example, if you have 100 minutes left, you'll start the next month with 460 minutes total.

Is the subscription 30 days or monthly?

Subscriptions are month-to-month and renew on the same date each month, rather than every 30 days. For example, a subscription started on 19 Jan 2026 would renew on 19 Feb 2026 and then on 19 Mar 2026, and so on until it is cancelled.

Can I top up while I have an active subscription?

Yes! If you run low on minutes mid-month, you can buy a one-time pack. These minutes are added to your subscription balance, are valid until the end of the subscription period, and are carried over to the next month as per your subscription rollover rules. The top-up won't expire in 30 days like a normal pack would.

Example 1: You top up with a one-time purchase while having an active subscription ending on 20 Jan 2026 at 2 pm EST, and have fewer than 360 min unused
You currently have 120 min of Unified Quota expiring on 20 Jan 2026 at 2 pm EST (subscription end). You bought another 180 minutes at 11 am EST, 20 Jan 2026. Your new account total is now 300 minutes, and this expires on 20 Jan 2026 at 2 pm EST (end of current subscription).
Next month's renewal happens on 20 Jan 2026 at 2 pm EST, where 300 minutes carry over + 360 minutes refreshed on renewal. You now have 660 minutes total, valid until 20 Feb 2026 at 2 pm EST.
Example 2: You top up with a one-time purchase while having an active subscription ending on 20 Jan 2026 at 2 pm EST, and end up with more than 360 min unused
You currently have 300 min of Unified Quota expiring on 20 Jan 2026 at 2 pm EST (subscription end). You bought another 180 minutes at 11 am EST, 20 Jan 2026. You used 60 minutes for a practice session. Your new account total is now 420 minutes, and this expires on 20 Jan 2026 at 2 pm EST (end of current subscription).
Next month's renewal happens on 20 Jan 2026 at 2 pm EST, where 360 minutes carry over (out of 420 minutes) + 360 minutes refreshed on renewal. You now have 720 minutes total, valid until 20 Feb 2026 at 2 pm EST.

However, we take reasonable measures to ensure you cannot buy more than 60 minutes if you already have 300 minutes (total 360 min of subscription) to avoid losing minutes you paid for.

In case you have overpaid for minutes during a top-up, please contact support@unclassicbytes.com with the Transaction ID, and we would be happy to add extra minutes or provide a partial refund to fix the issue.

Is there a maximum amount of minutes I can hold?

Yes. To ensure system performance and encourage users to buy only what they need, we limit individual account Unified Quota to 720 minutes. Any rollover or purchase that would exceed this is capped at the 720-minute mark.

Is there a trial period or free trial?

At the moment, we are unable to offer free trials. However, we have a limited number of free trial minutes available via invite-only access codes. If you have created an account on unclassicbytes.com but have not bought any minutes, we may send you a free trial access code, subject to availability.

How do I create an account?

Click the "Login" button in the top right corner and follow the registration process.

I do not have a Gmail account. How do I login?

Currently, we only support logging in via Google. We hope to launch other login methods in the future.

Can I use a Google Workspace account with a custom domain?

Yes. As long as you can sign in with Google, including Workspace accounts with custom domains, we support it.

Refund and Cancellation Policy

We provide refunds for purchases with valid reasons.

Wherever possible, if we are able to fix the issue, we may alternatively grant you extra minutes to make up for the loss instead of a refund.

Please contact support@unclassicbytes.com within 7 days of your purchase with the Transaction/invoice ID and details of your issue.

What happens if I cancel my subscription?

You keep your access and all your minutes until the end of your current billing period. The minutes are treated as one-time use until the end of the period. Once that period ends, any unused minutes will expire. You can extend the unused minutes by buying a new one-time pack or starting a new subscription before the expiry date.

Billing FAQs

How do I cancel my subscription?

You can cancel your subscription anytime by visiting the customer portal.

I purchased a one-time pack but did not use it. Can I get a refund?

Yes, if requested within 7 days of purchase. Please contact support@unclassicbytes.com with the Transaction/invoice ID.

Write Subject: Refund Unused Purchase invoice ID: [Your invoice ID]

My subscription auto-renewed, but I did not use the minutes. Can I get a refund?

Yes, if requested within 7 days of purchase. Please contact support@unclassicbytes.com with the Transaction/invoice ID.

Write Subject: Refund Unused Purchase invoice ID: [Your invoice ID]

I partially used my minutes but cannot use the app due to technical issues. Can I get a refund?

Yes.

If we are able to fix the issues, we can grant you extra minutes to make up for the loss.

We can also refund the money, fully or partially depending on the minutes used, if you are no longer interested.

Please contact support@unclassicbytes.com with the Transaction ID on your invoice and your preference for a refund or a fix.

Write Subject: Technical Issues Purchase invoice ID: [Your invoice ID]

If a refund is issued, how long does it take to be credited?

After we initiate the refund, it should take 7–14 business days.

Trial Pack

Quick Practice

Practice Plus Subscription

All Practice packs include

Frequently Asked Questions

Refund and Cancellation Policy

Billing FAQs